Data Deletion

Email [email protected] from the email address on your account, with the subject “Data deletion request”.

We may ask you a question or two to confirm it is really you. That check protects your account from being deleted by someone else.

• Your name.
• Your email address.
• Your delivery addresses and phone number.
• Your account credentials.
• Your support conversations.

Transaction records — order number, items, value, payment reference, dates and delivery status — are kept for up to 2 years to meet accounting, tax and fraud-prevention obligations. Wherever possible these are separated from your identity, so what remains is a record of a sale rather than a record of you.

Payments settle on public blockchains. Transactions recorded there are permanent and outside our control — nobody, including us, can remove them.

We acknowledge within 7 days and complete deletion within 30 days. Encrypted backups follow their normal rotation, which may take a further 90 days to age out.

Deletion closes your account and cannot be undone. Your order history and saved addresses will no longer be available to you. You are welcome to register again at any time.

We cannot delete an account while an order is in progress. We will complete or cancel the order first, then proceed.